At Zokor Beauty Supply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused, unworn, and in original condition
  • Be returned in the original packaging with all included items
  • Be accompanied by a valid proof of purchase

We reserve the right to decline returns that do not meet these conditions.

Return Process

To initiate a return, please contact us first at support@zokor.shop with your order details.

Once your return request is approved, we will provide instructions on how to return your item.

Returns must be sent by mail to the address provided by our support team.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
  • If the return is due to customer reasons (e.g., wrong item ordered, change of mind), the customer may be responsible for return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days depending on your payment provider

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Include:

  • Clear photos of the item and packaging
  • Your order number

We will review your case and provide a replacement, refund, or appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons (if applicable). These will be clearly mentioned on the product page.

Order Cancellations

Orders can be canceled within 12 hours of purchase or before shipment.

After the order has been shipped, cancellation is no longer possible, but you may request a return after delivery.

Shipping Information (Summary)

  • Processing Time: 1–3 business days
  • Transit Time: 4–7 business days
  • Delivery Time: 5–10 business days
  • Shipping Area: United States only
  • Shipping Cost: Free

Contact Information

If you have any questions, please contact us:

Address: 1396 E Shelby Dr, Memphis, TN 38116, United States

Business Name: Zokor Beauty Supply

Website: zokor.shop

Phone: +1 (901) 590-0050

Email: support@zokor.shop